At jombet, your privacy is not a legal formality — it is a core operational commitment. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your information as a player on the jombet platform.
Six core commitments that govern how jombet handles every piece of personal information you entrust to us.
This Privacy Policy ("Policy") is issued by Jombet ("jombet", "we", "us", "our") and applies to all personal data collected, processed, or stored by jombet in connection with your use of the jombet website at https://jombet.cam and all associated services, features, and content (collectively, the "Platform").
Jombet operates as an internationally licensed online gaming platform, servicing players primarily in Malaysia. We process personal data in accordance with the requirements of our gaming licence and applicable international data protection standards. We are committed to handling your personal information with care, transparency, and respect.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of your agreement with jombet. By accessing the Platform or submitting any personal data to us, you acknowledge that you have read and understood this Policy.
For the purposes of this Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, erasure, or destruction — whether automated or manual. |
| "Data Controller" | Jombet — the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of jombet, strictly in accordance with jombet's instructions and this Policy. |
| "KYC" | Know Your Customer — the identity and age verification process required to activate withdrawal functionality on the Platform, including submission of government-issued identification. |
| "Cookies" | Small text files placed on your device by the Platform to store session and preference information, as described in Section 8. |
| "Player" / "You" | Any individual who accesses or uses the Platform, whether as a registered account holder or as a visitor. |
Jombet collects the following categories of personal data, depending on your interaction with the Platform:
Jombet collects personal data through the following channels:
Jombet processes your personal data under one or more of the following legal bases:
| Legal Basis | Examples of Processing |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, verifying identity (KYC), settling bets, applying bonuses, responding to support queries. |
| Legal Obligation | Anti-money laundering (AML) checks, age verification (21+), record retention required by our licensing authority, fraud investigation and reporting. |
| Legitimate Interests | Platform security monitoring, fraud prevention, responsible gambling monitoring, system performance analytics, service improvement research. |
| Consent | Marketing communications (where you have opted in), non-essential cookies (where consent is obtained through cookie notice). |
Jombet uses personal data for the following purposes:
To create, maintain, and operate your Account; to process deposits and withdrawals in MYR via your chosen payment method; to credit bonuses and apply promotions; and to provide access to sports betting, live casino, slots, and other Platform products.
To verify that you are at least 21 years of age; to fulfil our KYC and AML obligations under our gaming licence; to prevent the opening of duplicate accounts; and to conduct ongoing due diligence as required by regulatory standards.
To detect, investigate, and prevent fraud, unauthorised access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions; to monitor for signs of account compromise; and to protect the financial integrity of the Platform and its players.
To monitor gambling behaviour for indicators of problem gambling; to enforce deposit limits, self-exclusion orders, and cool-off periods applied to your Account; and to provide targeted responsible gambling interventions where appropriate.
To respond to, investigate, and resolve your support queries, disputes, and feedback; to maintain records of communications for quality assurance and dispute escalation purposes.
To analyse aggregated and anonymised usage data to understand how the Platform is used, identify technical issues, improve features, and personalise your experience — in a manner consistent with the legitimate interests basis described in Section 5.
To send you promotional offers, bonus alerts, and relevant Platform updates where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting our support team or using the unsubscribe option in any marketing email.
Jombet does not sell your personal data. We may share personal data with third parties only in the following circumstances:
Jombet uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather analytics. The categories of cookies used are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preferences, ensure security of authenticated sessions. Cannot be disabled without breaking core Platform functionality. | Yes — always active |
| Functional | Remember your game preferences, display settings, and selected sports markets to personalise your session experience. | Optional |
| Analytics | Anonymised tracking of page visits, session duration, feature usage, and navigation paths to help us improve the Platform's performance and usability. | Optional |
| Security & Fraud | Device fingerprinting and behavioural signals used to detect suspicious login activity, bot behaviour, and multi-accounting attempts. | Yes — always active |
You may manage optional cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the Platform. Strictly necessary and security cookies cannot be disabled as they are essential to Platform operation and player account protection.
Jombet retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by our gaming licensing obligations and applicable law.
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of active account, plus 5 years following account closure, in accordance with AML/KYC record-keeping obligations. |
| KYC & Identity Documents | 5 years from account closure or last transaction (whichever is later) — required under anti-money laundering regulations. |
| Transaction & Betting Records | 5 years from the date of each transaction — required for financial audit and regulatory review purposes. |
| Support Communications | 3 years from the date of the relevant interaction — for dispute resolution and service improvement purposes. |
| Analytics & Session Data | 13 months from collection — standard analytics retention aligned with industry best practice. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year after withdrawal as evidence of compliance. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with jombet's data destruction procedures.
Jombet implements a multi-layered security framework to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Notwithstanding these measures, no system is entirely impenetrable. Jombet cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the security of your account credentials and for promptly notifying us of any suspected unauthorised access.
Subject to applicable law and the limitations described below, you hold the following rights in respect of your personal data held by jombet. You may exercise these rights by contacting us as described in Section 16.
To exercise any of the above rights, contact jombet at the details provided in Section 16. We will respond to valid requests within 30 days. We may need to verify your identity before processing a request. There is no charge for reasonable requests; however, for manifestly unfounded or repetitive requests, we reserve the right to charge a reasonable administrative fee.
The jombet Platform is strictly for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from individuals under 21 years of age. Our KYC process is specifically designed to verify that all registered users meet this minimum age requirement.
If jombet becomes aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately close the relevant account, cancel any pending transactions, and securely delete the personal data in question. If you have reason to believe that a minor has submitted personal data to jombet, please contact us immediately at the details in Section 16.
As an internationally licensed gaming platform, jombet may process or store personal data on servers located outside of Malaysia, including in jurisdictions within the European Economic Area, Asia-Pacific region, or the jurisdiction in which jombet's licensing authority is domiciled.
Where personal data is transferred internationally, jombet implements appropriate safeguards to ensure that the data continues to receive an adequate level of protection. Such safeguards may include contractual data processing agreements incorporating internationally recognised data transfer mechanisms, technical security controls, and access restrictions equivalent to those applied to data processed domestically.
By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Section, subject to the protections outlined in this Policy.
The jombet Platform may integrate with third-party services including payment gateways, game content providers, analytics tools, and identity verification services. Where you interact with these services — for example by initiating a Touch 'n Go eWallet payment — your data may be processed directly by those third parties under their own privacy policies.
Jombet is not responsible for the privacy practices of third-party services. We select third-party providers carefully and require them to contractually uphold data protection standards consistent with this Policy. However, we encourage you to review the privacy policies of any third-party service you interact with independently.
The Platform does not contain links to external third-party websites for general browsing purposes. Any third-party services referenced in this Policy are operational service providers integral to Platform functionality, not general browsing destinations.
Jombet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, licensing obligations, or Platform functionality. The "Last Updated" date at the top of this Policy reflects the most recent revision.
Material changes to this Policy — particularly those that expand the categories of data collected, broaden the purposes for which data is used, or reduce your rights — will be communicated to registered players by email notification to the registered account address no less than 14 days prior to the effective date of the change.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must close your Account and discontinue use of the Platform prior to the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or jombet's data processing practices — including requests to exercise your data rights under Section 11 — please contact us using the details below. All privacy-related correspondence should be submitted in writing to facilitate accurate and complete responses.
When submitting a data rights request, please include your full registered name, account email address, and a brief description of your request. You may be asked to provide additional verification to confirm your identity before your request is processed.
Your personal data is handled with the same care and precision we apply to our odds and payouts. If you have any privacy concerns or questions about your account data, our support team is available 24/7. For players aged 21 and above only.